RETURNS / DEFECTS

Any claim for defective merchandise must be reported to Sugarboo & Co. within five (5) business days of delivery. Sugarboo & Co. does not accept returns on first quality merchandise for any reason. Contact Sugarboo & Co. in the event you receive defective merchandise as all returns must be approved in advance by Sugarboo & Co. We do not refund shipping charges for damages or defects and you agree to not dispute payment for those fees.

DAMAGE CLAIMS

Sugarboo & Co. makes every commercially reasonable effort to pack only first quality merchandise with carrier approved materials. Sugarboo & Co is not responsible for damages in transit. All orders must be inspected upon receipt. If your shipment is damaged in transit, defective, or has missing items you agree to contact the carrier and Sugarboo & Co. within five (5) days of delivery. You also agree to save all packaging materials and product. You further agree not to cancel or contest payment or deduct from any invoice any amount due to Sugarboo & Co. as a result of a damage claim. Reported damages must be sent via email along with a photo of the item. A call tag may be issued and replacement will be sent once the return item is in transit. All call tags expire in two (2) weeks after it has been issued. If for any reason, we should issue a second call tag, it will be charged on the customers behalf. Missing items will either be replaced or credited. Sugarboo & Co. is not responsible for issues reported after seven (7) days. Replacements for MTO will ship within 2 weeks and in-stock replacements within 3 to 5 business days.

HOW TO SUBMIT A RETURN REQUEST

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.